Frequently Asked Questions
Everything you need to know about your beauty essentials.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days. Once your order is processed, you will receive a tracking number via email to monitor your delivery.
Are your products cruelty-free and vegan?
Yes, we prioritize ethical beauty. Most of our products are 100% vegan and we strictly never test on animals.
What is your return policy for opened products?
Due to hygiene reasons, we can only accept returns on unopened and unused products within 30 days of purchase. If you receive a damaged item, please contact us immediately.
Do you offer international shipping?
Yes, thenabilashop ships to over 50 countries worldwide. International delivery times vary depending on your location and local customs processing.
How can I check if a product is suitable for my skin type?
Each product page features a detailed 'Ingredients' and 'Skin Type' guide. If you have sensitive skin, we recommend performing a patch test before full application.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.